Privacy Policy

WHO ARE WE?

Our company is called Gamine Limited (Lifetise is our brand). We are registered in England with company number 08202341 and registered address at Kemp House, 160 City Road, London, EC1V 2NX.

WHAT IS THIS PRIVACY POLICY FOR?

Like many internet companies, we collect some personal information from you to provide our services. We want to make sure you understand what information we collect from you, how we use and protect it, and what rights you have in relation to it.

We’ve set out to be as transparent as possible in how we use your information. So this Privacy Policy is your guide – it applies to any information that we collect from you through our website (www.lifetise.com), or when you use any of our life planning tools, or when you contact us, or we contact you.

PLEASE GET IN TOUCH IF YOU HAVE ANY QUESTIONS

You can contact us at any time with questions at privacy@lifetise.com.

PERSONAL INFORMATION WE USE

Here we explain the different types of personal information that we collect or hold about you, where we get it from, and what we use it for.

 

HOW WE USE COOKIES

Like most modern websites, we use cookies to make your experience on our site better, faster and more convenient.

We use both persistent cookies (which stay on your browser for a long period of time, or until you delete them), and session cookies (which are automatically deleted when you close your browser). To understand how we use cookies and how you can remove cookies from your browser, please see below.

COOKIE DECLARATION

 

 

WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION?

Our legal basis to process your personal information will be one of the following:

  • to meet our legitimate interests, for example to provide the calculations and life plans that you create and to understand how you use our life planning tools so we can make them better. When we process personal information to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.
  • your consent, for example, for our use of cookies. If we ask for your consent to process your personal information, you may withdraw your consent at any time by contacting us at privacy@lifetise.com.
YOUR RIGHTS OVER YOUR PERSONAL INFORMATION

Your rights: You have certain rights regarding your personal information. These include the rights to:

  • access your personal information
  • rectify the information we hold about you
  • erase your personal information
  • restrict our use of your personal information
  • object to our use of your personal information
  • receive your personal information in a usable electronic format and transmit it to a third party (right to data portability)

Some of these rights are only available in certain circumstances or only apply to certain information that we hold about you.

HOW TO EXERCISE YOUR RIGHTS

To exercise any of your rights, please get in touch at privacy@lifetise.com. We will let you know if we need additional information from you in order to respond to your request.

SHARING YOUR INFORMATION WITH THIRD PARTIES

Third party service providers: Like most internet companies, we rely on service providers to help us deliver our website tools to you. Here is a list of the main service providers we use:

Amazon Web Services – hosting

Google – Google analytics, email services

Drip – email newsletters

Mailchimp – email newsletters

Hotjar – analytics

Facebook – tracking visitors who click on our Facebook ads

We also use contractors for parts of our business operations, including software development, financial modelling, and marketing. Where any third parties have access to any of your personal information, we make sure we have contracts and security measures in place to protect your information.

TRANSFERRING YOUR INFORMATION OVERSEAS

Some of our third party service providers are based outside of the European Economic Area, so your information may be stored or processed in other countries (including USA and Morocco), as part of our business operations.

To ensure that your personal information is adequately protected when it is transferred, we have put in place appropriate safeguards (generally, either the Standard Contractual Clauses or the EU-US Privacy Shield) that comply with the law on data transfers.

KEEPING YOUR PERSONAL INFORMATION SECURE

Security measures: We put in place technical and organisational security measures to protect your information against misuse, loss, unauthorised access, and disclosure. However, you should note that sending information via the Internet is not 100% secure, so we cannot guarantee the security of any information that you send to us via our website, or by email.

Retaining your information: We only keep hold of your information for as long as we need it to provide our services to you, or as as we are obliged to keep it to comply with laws or regulations.

IF YOU HAVE ANY CONCERNS OR COMPLAINTS

Contact us: If you would like to discuss the way in which your personal data is used, please contact privacy@lifetise.com.

Complaints: We do our best to resolve all of your concerns about privacy. If we can’t, you always have the right to make a complaint with your data protection authority. In the UK, that’s the Information Commissioner: https://ico.org.uk.

CHANGES TO OUR PRIVACY POLICY

We will update this Privacy Policy from time to time, to make sure we’re following best practice, so please check back here regularly. Any changes to the Privacy Policy will take effect when they are published on our Website.

If we have your contact details, we will notify you of the changes (and if the changes are substantial, we’ll give you enough advance notice so you have the opportunity to exercise your rights (e.g. to object to the processing)).

This Privacy Policy was last updated in May 2018.